Go to main contentsGo to main menu
Saturday, October 10, 2026 at 3:45 PM
Ad

Fernley Estates Senior Living ranks in top 15% nationwide in customer service

02/19/2022 07:49 AM
Fernley Estates Senior Living ranks in top 15% nationwide in customer service

Fernley Estates Senior Living and Memory Care is the recipient of the Pinnacle Quality Insights’ 2022 Customer Experience Award, for scoring in the top 15% of the nation over a 12-month period in the categories of Variety of Food/Menu Choices, Transportation Needs, and Safety and Security.

Administrator Laura Higman describes receiving the award as an honor.

“Receiving validation from our residents is a testament to the dedication of our entire team and to our commitment to fulfilling our mission of caring people, serving people and improving lives,” Higman said.

Over the course of 2021, a sampling of Fernley Estates’ residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate Fernley Estates in specific categories. Additionally, every month Fernley Estates gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.

Fernley Estates is operated by Carson City, Nev.-based Mission Senior Living. Residents thrive in a friendly, comfortable, and safe community with life enrichment activities, health and wellness programs, on- and off-site social gatherings, and learning opportunities. The memory care community offers a secure, stimulating, and loving environment for people with Alzheimer’s and other dementia diseases.

According to Higman, team members participate in annual development programs and training exercises to ensure consistent, quality, and resident-centered care and service at every stage of aging. Through signature MVP Action and Ageless Dreams programs, team members enhance the lives of residents every day, in personal and unique ways.

Fernley Estates Senior Living and Memory Care, located at 1130 Chisholm Trail, Fernley, Nev., offers support and services to help older adults remain as independent as possible for as long as possible. For more information, visit http://www.fernleyestates.net/or call (775) 372-8625. Follow the community on Facebook @fernleyestates.

Upload date: 02/19/2022 07:49 AM
Share
Rate

Comment

Comments

COMMENTS
Comment author: CH Comment text: I want to start a betting 'pool' for the October, November, and December closures: 1. A dent in the pool slide. 2. A failed breaker. 3. A pebble loose in the water part (replacing all concrete) 4. Hurricane Polo makes a sudden turn and blows off the roof (again). With soft muscles after 7 months of no swimming, the only health left is my sense of humor :) Comment publication date: 10/1/26, 11:18 AM Comment source: Fernley Pool Renovation Moves Forward, One Test at a Time Comment author: PFB Comment text: Why can't you guys find competent contractors.. For a large municipal facility like the indoor-outdoor Fernley Swimming Pool located at 300 Cottonwood Lane, a complete ground-up commercial build or major structural renovation typically spans 6 to 12 months or longer when factoring in large-scale engineering, public municipal permitting, specialized commercial HVAC/roofing, and health department inspections. The current renovation has been- The Fernley Swimming Pool has been closed for approximately six to seven months since late February 2026 for a major roof replacement and facility renovation. Now you sat October. Soooo 8 months for a new roof. The picture shows no other renovations. Comment publication date: 9/17/26, 7:14 PM Comment source: Electrical problem delays Fernley pool opening Comment author: P Comment text: Relative of the Mayor is to over see this site. Anyone who knows Fernley KNOWS this is more of the who you are related to and know business in this town. VOTE THEM ALL OUT AND THE CALIFORNIA TRANSPLANTS. Comment publication date: 9/16/26, 10:31 PM Comment source: Lift Station Failure Released Untreated Sewage Comment author: Christopher Walsh Comment text: Could you look into the strong recurring smell around Fernley? It smells like sewage and it can be bad enough that people don’t want to be outside or open their windows. It would be helpful to get an investigative journalist help the Fernley residents get a clear answer from the City, NDEP, and any involved facilities. I was really disappointed that the smell was not disclosed by my realtor when I moved here. I enjoy Fernley and am seeing the improvements that are being made. With Appreciation Comment publication date: 9/12/26, 2:49 PM Comment source: Sewage spill near City of Fernley Municipal Well 9 Comment author: Alicia Euresti Comment text: We are all so blessed to have Pastor Matt and Mrs. Regina in this town. They have become a major part of pur family and our children adore them. Thank you both for all you do for qll of us. We love you!!!! Comment publication date: 9/6/26, 9:24 PM Comment source: Fascinating Fernley: Meet Your Neighbors at Living Faith Food Pantry Comment author: R Conley Comment text: Is the deputy receiving any additional training or reinforcing prior training? Comment publication date: 9/5/26, 10:08 AM Comment source: Inmate escapes from Fernley substation
The-Fernley-Reporter