NV Energy suspending disconnections for nonpayment due to coronavirus threat

Robert Perea, The Fernley Reporter

With the increasing economic impacts of the coronavirus outbreak, NV Energy announced Friday that it is temporarily suspending disconnections for nonpayment.

The company announced that it is doing so to support customers experiencing financial hardship or isolation as a result of the coronavirus threat, and to ensure that customers have the certainty of electric service during an otherwise uncertain time in many of their lives.

“We want to provide our customers with some peace of mind during this challenging time,” said Doug Cannon, NV Energy President and Chief Executive Officer. “As more of our customers choose to self-isolate or work from home, reliable, uninterrupted power is essential to their health, well-being and comfort.”

NV Energy said it will waive deposits and fees for late payments and provide payment plans as needed fr customers impacted economically by COVID-19.

“We are here to support our customers, and we will continue to deliver reliable electric service during this period of uncertainty – every customer can be certain of that,” said Cannon. “The safety of our customers and our employees is our highest priority.”

Customers experiencing a financial hardship or isolation due to the coronavirus in Northern Nevada can call an NV Energy customer service representative at (775) 834-4444 in northern Nevada to discuss payment options and receive payment support.