Fernley Estates Senior Living ranks in top 15% nationwide in customer service

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Fernley Estates Senior Living and Memory Care is the recipient of the Pinnacle Quality Insights’ 2022 Customer Experience Award, for scoring in the top 15% of the nation over a 12-month period in the categories of Variety of Food/Menu Choices, Transportation Needs, and Safety and Security.

Administrator Laura Higman describes receiving the award as an honor.

“Receiving validation from our residents is a testament to the dedication of our entire team and to our commitment to fulfilling our mission of caring people, serving people and improving lives,” Higman said.

Over the course of 2021, a sampling of Fernley Estates’ residents and their families participated in monthly telephone interviews that included open-ended questions, as well the opportunity to rate Fernley Estates in specific categories. Additionally, every month Fernley Estates gathered real-time survey results to gain a better understanding of the residents’ needs and make improvements when necessary.

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Fernley Estates is operated by Carson City, Nev.-based Mission Senior Living. Residents thrive in a friendly, comfortable, and safe community with life enrichment activities, health and wellness programs, on- and off-site social gatherings, and learning opportunities. The memory care community offers a secure, stimulating, and loving environment for people with Alzheimer’s and other dementia diseases.

According to Higman, team members participate in annual development programs and training exercises to ensure consistent, quality, and resident-centered care and service at every stage of aging. Through signature MVP Action and Ageless Dreams programs, team members enhance the lives of residents every day, in personal and unique ways.

Fernley Estates Senior Living and Memory Care, located at 1130 Chisholm Trail, Fernley, Nev., offers support and services to help older adults remain as independent as possible for as long as possible. For more information, visit http://www.fernleyestates.net/or call (775) 372-8625. Follow the community on Facebook @fernleyestates.

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